Burn · Redeem Rewards
360° view of the cardholder's points, recent redemption activity and assisted bookings.
Investigate any redemption, instantly.
Search by order ID, transaction ID or redemption date to see what the customer has redeemed.
Interaction History
Order History →XXXX XXXX XXXX 5616
ER Prime · Pr•••••
PII Masked · SSO via CRM
Available Points
11,30,000
Approx. ₹2,82,500 redemption value
Upcoming Points Expiry
42,500
Expiring in the next 30 days .
ER Prime Card · Exclusive Offers
CVPs the agent should read to the customer
20% Off · First-Class Flight
Save 20% on a first-class flight booking. Limit: once per year.
1 of 1 left
3rd Night Free · Hotel ≥ ₹1,00,000
On hotel bookings of ₹1,00,000 or more for 3+ nights, the 3rd night is complimentary. Limit: twice per year.
2 of 2 left
4 Reward Points · Every ₹200 Spent
Earn 4 reward points for every ₹200 spent across all categories. Ongoing benefit.
Ongoing benefit
20 Reward Points · Flights, Hotels & Gifts
Earn 20 reward points for every ₹200 spent on flights, hotels, and gifts. Ongoing benefit.
Ongoing benefit
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Choose a service to redeem points for Pr•••••.
Incomplete Bookings
Payment link sent · valid for 30 Mins · max 5 resend attempts
Each order allows up to 5 resend attempts with a 1-minute cooldown between sends. Orders not paid within 10 days, or after 5 failed attempts, are marked as Booking not completed and moved to the Failed payments tab.